![]() ![]() ![]() Clearing the air and re-setting dynamics between two parties can be the perfect way to build relationships and real influencing power within an organisation. Knowing when to expand a conversation by seeking clarification and gaining understanding and when to restrict it in terms of deciding what happens. Remember that with critical conversations there is as much to gain as there is to lose. This difficult conversations training course provides you with the knowledge and skills you need to equip you with the tools to deal with difficult. This course can be taken individually or as part of the Supervisory Management Certificate Program. So we will rehearse situations with you repeatedly until you have a much more confident grip. Easy to say and write, much harder to do of course. ![]() Preparing effectively, structuring the meeting properly, giving feedback appropriately, listening actively and not being afraid to acknowledge emotions that exist will all aid communication and understanding. Crucial Conversations is a one-day course that teaches skills for creating alignment and agreement by fostering open dialogue around. Critical Conversation Training is for anyone in the workplace who wants to improve how they communicate and behave in workplace situations of conflict where the stakes are high. We are hard wired, it seems, to either avoid these conversations at all costs or if we do get stuck in, we more often than not play them badly and demonstrate behaviours that in hindsight we wish we hadn’t. Take responsibility for the emotions you bring to the conversation by owning your story. Kerry Patterson Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition Audio CD Abridged, 1 August 2013 by Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), 11,512 ratings Edition: Abridged, Updated See all formats and editions Kindle 15. ![]() Learn where emotions come from and how to change them. What if you had a difficult discussion with someone and instead of getting a defensive response. Choose the right conversation to get unstuck. Critical conversations, unlike the majority of everyday chats, are where the stakes are high and there is potentially a lot to lose or gain for those involved. Spot the conversations that are keeping you from what you want. Thank you for your interest! The workshop is now full.Ever felt your stomach churning at the prospect of having that critical conversation with a direct report? Would you rather avoid having to give critical feedback to your team? Well, you really are not alone. Managing tough conversations with a direct report, peer or managing upwards can be challenging. Please send all payments to: Debbie Harding, Workplace Learning & Engagement, H.R. The program combines three decades of original research with 50 years of the best social science to help leaders and organizations influence how human behavior impacts workplace culture and performance. Move from discussion toward action and resultsĬrucial Conversations® is a program designed by VitalSmarts®, a widely recognized innovator in the field of training and leadership development.Foster teamwork and better decision making.Chapter 3: The Critical Conversations in Co-Teaching Framework. Recognize and diffuse emotional road blocks that inhibit respectful dialogue Chapter 1: An Opening Invitation to Co-Teaching Conversations.Create a safe space to explore differing opinions This course will give you an action plan so you have a better chance of a positive outcome from the conversation.It teaches skills to help move “crucial” discussions forward in a respectful way that honours all points of view and produces positive results. The training is geared toward campus staff and faculty leaders and corporate professionals. Course Fee: $425 (for 2 days, book and materials, continental breakfast & lunch each day included)įacilitated by: Debbie Harding, UBCO Workplace Learning & Engagement Associate,Ĭrucial Conversations® is an internationally recognized, two-day course that teaches skills to create alignment and agreement between parties by fostering open dialogue around high-stakes, emotional, and risky topics. This flexible, customizable workshop gives you everything you need to deliver the skills people need most at work: Communicating effectively to reach positive outcomes in difficult situations when the stakes are high and the challenges are great. ![]()
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